The Top Ten Tips of Troubleshooting of Your Camera

1.Qus: Most effective in sulation for Ip Camera troubleshooting?

    Reboot the camera
    Ping & discover the camera
    Check ARP tables
    Check for IP conflicts
    Disable antivirus software and firewalls
    Verify camera power & connection
    Check the cabling
    Know the password
    Look to the manufacturer for help
    Reset the camera to factory default

2.Qus: Unable to connect to IP-camera

Ans:  Please change your PC with fix IP address and add 192.168.5.xxx, 192.168.1.xxx

3.Qus: How to add an Axis camera to GV-DVR/NVR through the ONVIF protocol?

Ans: To add an Axis camera to GV-DVR/NVR using ONVIF protocol, you need to follow the

sections below the NVR DVR Software.

4.Qus: How do I edit the recording path in the GV-System?

Ans: Geovision software general setting option Follow.

5.Qus : How can I assign a static IP address to my GeoVision IP Camera/Video Server/Compact DVR?

Ans: Login into the Web interface of the camera using the Administrator account. Click the Network

section and select LAN. Select Static IP address and assign a static IP or fixed IP to the GV

device. Type the GV device’s TCP/IP and DNS parameters in the Lan Configuration section.

6. Which Web browsers are supported by GV-IP Camera?


Ans:  GV-IP Camera supports the following Web browsers:

                

·         Microsoft Internet Explorer


·         Google Chrome


·         Mozilla Firefox


·         Apple Safari


7.Qus: Is PoE supported for GV-SD200-S?


Ans: Although GV-SD200-S can be powered on by PoE or High Power PoE, it is unable to provide the power source needed for the heater and fan in the outdoor model. Therefore, an external power adaptor is required to ensure normal operation of GV-SD200



   

8.Qus: What is the Remote Playback Server?

Ans: The Remote Playback Server is installed on a client PC to download and play back video files from GV-Systems.

9 Qus:  What is the maximum length of Ethernet CAT5 cable when connecting with GeoVision products?

Ans:  100 meters (323 feet)


10 Qus: How to export the video file with Windows standard codec?


Ans: follow the steps below Geovision Software Setting.


11.Qus: How to set up e-mail alerts with Google Gmail on the GV-System?


Ans: GV-System of version V8.3.2 or later, and configure the e-mail settings.


12 qus: What is the encryption key size of Webcam SSL?


Ans: The Web cam key size 1024 bit by default. The key size can

be changed depending on what customer requires.


13 Qus: How to upgrade GV-System to the latest version?


Ans: you need to uninstall the current version of GV-System and installation for the latest version of GV-System.

14 Qus: Noise problem after recording ?


Ans:  We suggest you to lower the settings on "Gain Control" and "Monitor Sensitivity" to under Camera/ Audio install in the GV Series main system.


15 Qus: What’s the maximum number of streams supported for GV-IP devices?


Ans: the maximum number of streams is 20.


16 Qus: How do I export my configuration from one GV-IP device to another?


Ans:  1. Run the IP Device Utility from the Software DVD. Locate the desired GV-IP Device.

          2. Double-click the desired device in the list.


17 qus: Where can I find the password for my GV-IP Device?


Ans: It is not possible to retrieve the password. If the password is lost, the GV-IP Device needs to  be reset by restoring factory default settings and re-configuring the device.

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